FAQ's Wilma & Ethel
What is the return policy?
*All Jewelry comes standard with a lifetime warranty.
*All sales & promotions are final, we do not make any adjustments to pricing.
*Wilma & Ethel reserves the right to deny unreasonable repairs, returns, and exchanges.
Refunds are not permitted, only exchanges.
Exchanges and Returns
Exchanges are permitted within fourteen days of your purchase, based on tracking delivery date. An exchange means that you received an item, and you would like to exchange it for either a GIFTCARD in the amount purchased, or an ITEM equal to or lesser in value to the original item. If less, you will receive a gift card for the remaining balance.
Please follow the below steps:
For all exchanges:
2) Please include your order number in email, and write the nature of your EXCHANGE. Include any miscellaneous photos or description so we understand the reason of your exchange and may help you out at the best of our ability.
3) Exchange Authorization: You will receive email directions on return warehouse location and return instructions via email.
*We are not responsible for Shipping costs of the item to the Wilma & Ethel office. For your protection, please use a well-padded box or envelope and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
When shipping an exchange, please note this process may take longer than your original delivery process. Returns may take up to 2 to 5 weeks depending on the items returned.
Rush delivery is not guaranteed. We ship items out via the same shipping method you originally ordered. Please email us if you have any questions.
Always request tracking for your packages in the case of misrouted packages.